Refund Policy

REFUND POLICY

Our policy lasts 30 days. If 30 days have gone by since your delivery date, unfortunately, we can’t offer you a refund or exchange.

ELIGIBILITY FOR RETURNS
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all tags attached. 

Several types of goods are exempt from being returned:
- Gift cards
- Downloadable software products
- Personalized or custom items
- Intimate or sanitary goods (if applicable)
- Items marked as "Final Sale"

RETURN PROCESS
To initiate a return, please email us at [Your Contact Email] with your order number and the reason for the return. 
Please do not send your purchase back to the manufacturer. Customers will be responsible for paying their own shipping costs for returning items unless the item received is damaged or defective.

REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-10 business days.

LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [Your Contact Email].

DAMAGED OR DEFECTIVE ITEMS
If you receive a damaged or defective item, please contact us within 48 hours of delivery at [Your Contact Email] with clear photos of the damage. We will arrange a replacement or full refund immediately at no extra cost to you.